No. There is no minimum order requirement for domestic wholesale orders.

For international order minimums, please email wholesale@creativunion.com.

Shipping Policy

At CreatIV Union, we work to process and ship orders as quickly as possible.

Order Processing

• Orders are typically processed and shipped the same day or the next business day.

• All online orders are shipped via UPS Ground.

• We do not offer alternative shipping methods.

• We cannot ship to P.O. Boxes.

Tracking Your Order

Once your order ships, a tracking number will be sent to the email address provided at checkout. Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the shipment when necessary.

Delivery & Shipping Responsibility

Once your order leaves our facility, responsibility for the shipment transfers to the shipping carrier and the customer. CreatIV Union is not liable for lost, stolen, delayed, or damaged packages after they have been shipped.

For delivery issues or claims, please contact UPS Customer Service directly at 1-800-742-5877.

Returned Shipments

If a package is returned to our facility due to an incorrect address, failed delivery attempts, refusal of delivery, or any other circumstance beyond our control, the customer is responsible for all additional shipping charges required to resend the order.

Signature Required

Orders with a merchandise value of $300 or more will be shipped with Signature Required service and must be signed for upon delivery.

Inventory Availability

While we strive to maintain accurate inventory, we cannot guarantee that every item is in stock at the time of purchase. If an item becomes unavailable, your order may ship partially or be adjusted without prior notice.

Shipping Costs

Shipping rates are calculated at checkout based on:

• Package weight

• Package dimensions

• Shipping destination from our Gaithersburg, Maryland warehouse

Estimated delivery times displayed at checkout are provided by UPS and are estimates only. Delivery dates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.

Please inspect your order before printing, decorating, or washing any garments. We cannot accept returns or claims on decorated or washed items.

Any claims for damaged or missing items must be submitted within 7 days of receiving your order. Claims submitted after this period may not be approved.

Email wholesale@creativunion.com with:

• Order or invoice number

• Style number(s), color(s), and size(s) affected

• Quantity affected

• A description of the issue

• Clear photos of the garment(s), packaging, and shipping box (if applicable)

All sales are final, and we do not offer exchanges. Please review your order carefully before checkout to ensure you've selected the correct styles, sizes, colors, and quantities.

If you receive damaged, defective, or incorrect merchandise, please contact us within 7 days of receiving your order. Items must be unworn, in their original packaging, and must not have been printed, embroidered, decorated, washed, or altered. Customers are responsible for return shipping costs unless the issue is the result of a Creativ Union error.

Once an order has been placed, it cannot be changed. However, if your order has not yet shipped, we may be able to cancel it. Approved cancellation refunds typically take 1–10 business days to process.

Our Customer Care team is available Monday–Friday, 9:00 AM–5:00 PM EST.

For the fastest response, please email us during business hours at wholesale@creativunion.com. Messages sent after hours will be answered on the next business day.